Bemis - Reducing Support Calls Through Video
Bemis, a kitchen and bathroom company specialising in premium toilet seats, had a costly problem: hundreds of customer calls about installation difficulties were consuming significant staff time. They also struggled to communicate their product range and what made their seats different.
Bemis - Reducing Support Calls Through Video
Bemis, a kitchen and bathroom company specialising in premium toilet seats, had a costly problem: hundreds of customer calls about installation difficulties were consuming significant staff time. They also struggled to communicate their product range and what made their seats different.
The Problem
Bemis, a kitchen and bathroom company specialising in premium toilet seats, had a costly problem: hundreds of customer calls about installation difficulties were consuming significant staff time. They also struggled to communicate their product range and what made their seats different.
What We Did & The Outcome
We produced a series of product showcase videos and detailed instructional content for each seat type. The outcome was a significant reduction in support calls, freeing up staff time, alongside increased product sales as customers discovered the full range through our visual content and social strategy.
Services Delivered
| What we delivered | Service area |
|---|---|
| Video Production | Video & Film |
| Instructional Content | Creative Services |
| Social Media Strategy | Strategy & Marketing |
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